jilivobd Privacy Policy – Your Data, Protected

1 Who We Are

jilivobd is an online gaming platform operated specifically for players in Bangladesh. When this Privacy Policy refers to "jilivobd", "we", "us" or "our", it means the jilivobd platform and the team responsible for operating it. jilivobd acts as the data controller for all personal information collected through the platform.

This Privacy Policy applies to all jilivobd services — the website at jilivobd.net, the mobile web app, all games available on the platform, the loyalty program, all promotions and all interactions with our customer support team. By using any part of jilivobd, you acknowledge that you have read and understood this policy.

2 Data We Collect

jilivobd collects personal data in two broad categories: information you provide directly and information collected automatically when you use the platform. Here is a full breakdown of what we hold and why.

3 How We Collect Your Data

jilivobd collects your personal data through several channels. Understanding these helps you stay in control of what you share with us.

• Direct registration: When you create a jilivobd account, you provide your name, phone number and date of birth. This is the primary source of your identity data.
• Deposits and withdrawals: When you make a payment via bKash, Nagad or Rocket, your payment account details and transaction reference are recorded by jilivobd.
• Identity verification: When jilivobd requests KYC (Know Your Customer) verification, you submit a copy of your national ID or other government-issued document. This is stored securely and used only for verification purposes.
• Gameplay activity: Every bet you place on jilivobd is recorded as part of your account history. This data is used for account management, dispute resolution and responsible gaming monitoring.
• Cookies and tracking technologies: jilivobd uses cookies and similar technologies to collect technical and usage data automatically when you browse the platform. See Section 7 for full details.
• Customer support interactions: When you contact jilivobd support via live chat or email, the content of those conversations is recorded and stored.
• Third-party verification providers: jilivobd may receive identity verification data from third-party KYC service providers when you complete an enhanced verification check.

4 Why We Use Your Data

Every piece of data jilivobd holds about you is used for a specific, documented purpose. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.

• Account management: Your identity and contact data are used to create, maintain and secure your jilivobd account.
• Payment processing: Your financial data is used to process deposits and withdrawals accurately and securely.
• Identity verification: jilivobd is required to verify the identity of all players before processing withdrawals. Your identity documents are used solely for this purpose.
• Fraud prevention and security: Technical data such as your IP address and device fingerprint are used to detect and prevent fraudulent activity, multi-accounting and unauthorised access.
• Responsible gaming: Your gaming history is monitored by jilivobd's responsible gaming system to identify patterns that may indicate problem gambling. This is done to protect you, not to profile you for marketing.
• Legal compliance: jilivobd is required by anti-money laundering regulations to maintain records of player transactions and identity documents for a minimum period.
• Platform improvement: Anonymised usage data helps jilivobd understand how players use the platform so we can make it faster, more intuitive and more enjoyable.
• Customer support: Support interaction records allow jilivobd to resolve disputes fairly and improve the quality of our support service.

5 Legal Basis for Processing

jilivobd processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual necessity: Processing your identity, contact and financial data is necessary to fulfil the contract between you and jilivobd — that is, to operate your account and process your transactions.
• Legal obligation: jilivobd is required by anti-money laundering laws and gaming regulations to collect and retain certain data. This processing is mandatory and cannot be opted out of.
• Legitimate interests: jilivobd processes technical and usage data on the basis of its legitimate interest in maintaining platform security, preventing fraud and improving the service.
• Consent: Where jilivobd processes your data for purposes beyond those listed above — such as sending you promotional communications — we will ask for your explicit consent first. You can withdraw consent at any time by contacting support.

6 Data Sharing and Third Parties

jilivobd does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection laws.

• Payment processors: bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals. jilivobd does not store your full mobile banking credentials.
• Identity verification providers: Third-party KYC providers receive your identity documents when enhanced verification is required. These providers are bound by strict data processing agreements.
• Game software providers: Game providers whose titles are available on jilivobd may receive anonymised gameplay data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.
• Regulatory and law enforcement authorities: jilivobd will disclose your data to relevant authorities when required to do so by law, court order or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
• Fraud prevention networks: In cases of suspected fraud or money laundering, jilivobd may share relevant data with industry fraud prevention networks to protect the integrity of the platform and other players.

7 Cookies and Tracking Technologies

jilivobd uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit jilivobd. Here is how we use them:

You can manage or delete cookies through your browser settings at any time. Note that disabling essential or security cookies will affect your ability to use jilivobd normally. jilivobd does not use third-party advertising cookies or cross-site tracking technologies.

8 Data Retention

jilivobd retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for 5 years from the date of the transaction in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the completion of the last transaction, whichever is later.
• Support interaction records: Retained for 2 years from the date of the interaction, unless the interaction relates to an ongoing dispute.
• Technical and usage data: Retained in anonymised form for up to 2 years for platform analytics purposes.

When your data reaches the end of its retention period, jilivobd securely deletes or anonymises it. You may request early deletion of your data in certain circumstances — see Section 9 for your rights.

9 Your Privacy Rights

As a jilivobd player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: You can request a copy of all personal data jilivobd holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any of your data held by jilivobd is inaccurate or incomplete, you have the right to have it corrected. For most account details, you can update these directly from your account settings.
• Right to erasure: You can request that jilivobd delete your personal data. Note that we may be unable to delete data that we are legally required to retain — we will explain any such limitations clearly when responding to your request.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to restrict processing: In certain circumstances, you can ask jilivobd to stop processing your data while a dispute or investigation is ongoing.
• Right to object: You can object to jilivobd processing your data on the basis of legitimate interests. We will stop unless we can demonstrate compelling grounds that override your interests.
• Right to withdraw consent: Where jilivobd processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Data Security

jilivobd takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration:

• All data transmitted between your device and jilivobd is encrypted using 256-bit SSL/TLS protocols.
• Passwords are stored using one-way cryptographic hashing — jilivobd staff cannot see your password in plain text.
• Access to player data within jilivobd is restricted on a need-to-know basis with role-based access controls.
• Our servers undergo regular security audits and penetration testing by independent security professionals.
• Intrusion detection systems monitor jilivobd's infrastructure around the clock for suspicious activity.
• All third-party service providers with access to player data are required to maintain equivalent security standards.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilivobd will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

11 Children's Privacy

jilivobd is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use jilivobd or provide any personal information to us.

If jilivobd becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on jilivobd, please contact us immediately at [email protected] so we can take prompt action.

12 Updates to This Privacy Policy

jilivobd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how we use your data, jilivobd will notify registered players via the contact details on their account before the changes take effect. Your continued use of jilivobd after the effective date of any update constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically. The effective date shown at the top of this page will always reflect when the policy was last updated.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way jilivobd handles your personal data, please get in touch with our data protection team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request – [Your Username]"
• Live Chat: Available directly from your jilivobd account dashboard.
• Response Time: Privacy-related queries are responded to within 48 hours. Formal data rights requests are fulfilled within 30 days.

For questions about responsible gaming or account self-exclusion, please visit our Responsible Gaming page. For general platform terms, see our Terms and Conditions.